FAQ's

Online Payments

• At Just Wills International we understand that the information you are providing us with can sometimes be extremely sensitive. We are very serious about the way that we use and store information. All data is dealt with and retained by us on extremely securely networks, using the high level 128 bit encryption. This is the same for our online payment facility.
  
  When you have opened your account, you will set up a password. Without this it will be impossible to gain access to your account. Furthermore, to avoid the opportunity for fraud, all correspondence will be via the main address given in your Will. Please do not hesitate to email us if you would like any additional information related to this.
  
  
  

Storing your Will

• You need to think carefully when considering where to store important documents such as a Will.
  
  In many cases clients prefer to have their Just will stored by us, then simply inform their spouse, a close relative/friend or their solicitor/attorney of it's whereabouts. This is not an expensive service and can be accessed by selecting the storage option within your account.
  
  If your Will gets torn, badly stained or pages get ripped out it may end up being rejected when it enters the UK Probate process. Keeping your Will in our Will bank not only means that it's not in danger of getting damaged, you'll also know exactly where it is to make updating it much easier.
  
  

Your Account

• When you've successfully provided us with all your personal details, (which should take only a few minutes) we'll automatically open an account for you.
  
  
  To get in and out of your Account you'll need to remember your login details (your email address and a password). But don't worry if you forget your password - you'll have already set up a special prompt which when answered correctly will email a new access password to you
  

The Will Questionnaire

• After many years of dealing with personal and corporate clients, the Questionnaire that we use should allow you to quickly give us all the information that we need.
  
  
  We've designed it to be very easy to use; but don't worry if you get stuck, as there's a 'Hints' and 'Help' facility within each section which should cover many potential questions.
  
  
  It's also designed so that you don't have to complete it all at once - you can log-in and out as many times as you like until you have completed the Questionnaire. All the information you've completed will be retained. If you wish to amend any information, simply click on the relevant section and change as required.
  
  
  Should you prefer to print the questionnaire off and take it away with you rather than complete it at your PC, please register your details and you will then be given the opportunity to print the Will Questionnaire. You can then input all the details in one go once you're ready.
  
  
  We suggest that you complete as much of the Questionnaire as you can then submit it to us along with your payment. We can go through any more detailed questions with you via email.
  
  The information you provide us will then be used to draft your Just Wills.
  
  

Appointing Executors in your Will

• The Executor of a Will is the person that ensures all the instructions contained within it are carried out. They therefore need to be trustworthy and administratively competent. Acting as executor can be extremely emotionally draining and can take a great deal of time and effort. Take some time to decide who should act in this role for you - when arranging your Just Will we suggest that a professional UK-based Executor (see below) is named in some capacity so that they can, at the very least, offer advice or answer questions.
  Professional Executors
  
  Unless you request otherwise we will automatically appoint the Universal Trust Corporation (UTC), our sister organisation as an alternative Executor in your Will. We cannot emphasise enough the benefits of doing this. Not having a professional UK executor can significantly extend the UK Probate process and may also mean that important tax considerations are not taken advantage of. The UTC will also be able to set up and administer trusts should they be required to do so.
  
  This costs you nothing but it is extremely important that your Executors have a contact in UK - whether they choose to take advantage of this connection is up to them. Please contact us for more information on the UTC.
  

What happens when all the Questionnaire details are finalised?

• We will send you a final draft via email so that you can check things (spellings of names, addresses etc.). Along with this we'll also send a form, which summarises all the main sections and clauses, so you won't need to get anyone to explain the complex legal terminology.
  
  
  Once we have received email confirmation from you that you are happy with the contents of your Will we will draft a physical version, bind it then send it do you via a recorded delivery service (this will require someone at your address to personally sign for the Will when it is delivered).
  

Data Protection

• To ensure an easy and fast updates service we will retain a copy of your most up-to-date Will. The details of this and any other information we hold on you can be provided to you at any time subject to the payment of a small administration fee.